We aim to make ordering from us as straightforward as possible.
Once your online transaction has been completed your order will be confirmed by email within 24 hours. If your order is placed on a Friday, or over the weekend, your item will be shipped within 3 days from the Monday.
Our shipping rates are calculated based on the estimated weight and size of the items.
Please allow 3-5 working days for delivery in the UK. In most cases it will be less.
We do ship outside of the UK and are delighted to do so, but we ask you to email, firstname.lastname@example.org, so we may give you an accurate shipping cost to your destination.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.